business days to process your order
for your tracking number to go live
to return unused items after delivery
This policy covers every physical order from Little Lions Literacy, including our Decodable Books, Classroom Sets, Alphabet Books, First Readers, and Practice Books. It applies to families, teachers, schools, and districts alike. Little Lions Literacy is part of PRIDE Publishing LLC.
Orders are processed within 2 to 3 business days. We do not ship on weekends or holidays.
When order volume is high, shipments may be delayed by a few days. If your order will be significantly delayed, we will reach out by email or phone.
Shipping charges are calculated and shown at checkout. Please allow additional days in transit after your order ships.
Classroom Sets are our largest item. Each one includes six copies of 16 books, scripted lesson plans, sound and word cards, six whiteboards, and a storage box, and it weighs about 25 lbs (16 x 10 x 10 in).
Schools and districts can order online or request a quote. Once we receive your purchase order, your order moves into processing on the same 2 to 3 business day timeline.
We are working on becoming a vendor for ClassWallet, Step Up For Students, and Odyssey for eligible scholarship and grant recipients.
When your order ships, you will receive a shipment confirmation email with your tracking number. Tracking numbers become active within 24 hours.
If your order arrives damaged or incorrect, contact us right away so we can make it right. If a shipment was damaged in transit, please send us photos of the damaged box AND the damaged materials at info@littlelionsliteracy.com. Once we inspect the photos, we will reship your materials and file a claim with the carriers.
We ship to Canada and Australia through our website. Shipping to other countries is available by quote, so email us before ordering. Customs duties, tariffs, and taxes charged during or after shipping are the customer’s responsibility and are not included in our shipping charges.
Please keep your contact and billing information accurate and up to date so your order ships to the right place.
Unused items in their original packaging can be returned within 14 days of delivery. Email us with your order number to get return instructions and a return authorization, then ship the items back with a trackable method. Return shipping is paid by the customer, and original shipping fees are non-refundable. Approved refunds go back to your original payment method within 5 to 7 business days. See our full Returns policy.
We may update this policy from time to time. The current version is always posted on our website.
